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Overview

Return & Refund Policy – TurboWheels

Last Updated: 06-12-2025

Thank you for shopping on TurboWheels.
Please read our policy carefully before placing an order.

1. No Return / No Refund Policy

TurboWheels follows a strict NO RETURN, NO REFUND, NO EXCHANGE policy for all orders placed on our website.

All sales are final.

Because TurboWheels is a collector-focused marketplace, many items are:

  • Limited edition
  • Rare or discontinued
  • Individually listed by sellers
  • Pre-owned or collectible items

For this reason, we do not accept returns for:

  • “Change of mind”
  • Wrong selection by the buyer
  • Buyer no longer wants the item
  • Condition not matching buyer expectations (unless proven misleading)

🛒 2. Buyer Responsibility

Before placing an order, buyers must:

  • Read the product description carefully
  • Review all photos
  • Understand the item’s condition (new, used, custom, etc.)
  • Verify the model name, edition, or year

Once an order is placed, it cannot be canceled or returned.

📦 3. Seller Responsibility

Although returns are not allowed, sellers must:

  • List items honestly
  • Upload clear and accurate photos
  • Disclose any defects, damage, or custom modifications

If a seller is found repeatedly misleading buyers, TurboWheels may take action, including account suspension.

📬 4. What If the Item Is Not Delivered?

If the product is not delivered, lost in transit, or the seller fails to ship, the order will be refunded to the buyer as per TurboWheels’ protection rules.

This is the only scenario where refunds apply.

🧾 5. Wrong / Fake / Misleading Item Policy

While returns are generally not accepted, TurboWheels may intervene if:

  • A fake/counterfeit product is sent
  • The seller deliberately misleads the buyer
  • The wrong product is shipped
  • The item condition is completely different from the listing

In such cases:

  • TurboWheels may ask for photos/videos
  • TurboWheels may take action against the seller
  • A resolution or refund may be provided at our discretion

These cases are handled individually.

💰 6. Payment Release Process

Seller payments are released only after delivery confirmation.
If the item is not delivered, the seller will not receive payment.

🚀 7. Marketplace Disclaimer

TurboWheels is a platform, not the seller of items.
We do not guarantee:

  • Product condition
  • Product authenticity
  • Shipping speed
  • Buyer satisfaction

All listings are the responsibility of the seller.

📩 8. Contact Us

For help, disputes, or reporting a seller, contact us at:
📧 [Add Email]

Our team will assist you.