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Last Updated: 06-12-2025

Thank you for using TurboWheels. This Shipping Policy explains how shipping works for all orders placed on our platform.

1. Marketplace Shipping Structure

TurboWheels is an online marketplace.
All items are listed, packed, and shipped by independent sellers, not by TurboWheels.

Each seller may have different:

  • Handling times
  • Shipping methods
  • Packaging styles

However, all sellers must follow the minimum standards listed below.

2. Order Processing Time

Seller Handling Time:

Sellers must ship the product within the handling time mentioned in the product listing (usually 1–3 business days).

Delays may occur in situations like:

  • Festivals/holidays
  • Weather issues
  • Courier service delays

If the seller fails to ship within the required time, TurboWheels may cancel the order.

3. Shipping Methods

Sellers may use any reliable courier service such as:

  • Delhivery
  • Bluedart
  • XpressBees
  • India Post
  • DTDC

Shipping method is chosen by the seller based on:

  • Location
  • Weight
  • Cost
  • Availability

TurboWheels does not control or guarantee courier selection.

4. Tracking Information

Once the seller ships your order, they must:

  • Upload the tracking ID
  • Share courier name
  • Update the order status to “Shipped”

You can track your shipment using the tracking link or courier website.

5. Shipping Costs

Shipping fees depend on:

  • Seller’s location
  • Buyer’s location
  • Package size & weight
  • Courier pricing

Some sellers may offer:

  • Free shipping
  • Combined shipping
  • Flat rate shipping

All charges are visible at checkout before payment.

6. Delivery Time

Estimated delivery time after shipment is usually 3–10 business days depending on:

  • Distance
  • Courier service
  • Traffic & weather conditions

TurboWheels cannot guarantee delivery dates, as shipping is handled by third-party couriers.

7. Failed Delivery / Incorrect Address

Orders may fail to deliver if:

  • The address is incorrect
  • Buyer is unavailable
  • Courier cannot reach the location

If a shipment returns to the seller due to buyer-related issues, no refund will be provided, as per our No Return/No Refund Policy.

8. Lost or Stolen Packages

If a package is lost before delivery:

  • TurboWheels will investigate with the seller and courier
  • Buyer may receive a refund if the courier confirms loss
  • Seller will not receive payment

If delivery is marked “Delivered” but the buyer claims they didn’t receive it, the case will be reviewed using:

  • Courier proof
  • Delivery photo/signature (if available)

9. Packaging Standards for Sellers

Sellers must ensure:

  • Proper protection using bubble wrap/foam
  • Strong outer packaging
  • No loose items inside
  • Secure sealing

Poor packaging resulting in damage may lead to seller penalties or account action.

10. International Shipping

At the moment, TurboWheels does not support international shipping unless explicitly stated by the seller.

11. Contact Us

For any shipping-related questions or issues, contact us at:
📧 [Add Support Email]

We will assist you in resolving concerns between the seller and the courier.